Last updated: September 28, 2026
At RestWell we want you to be completely happy with your purchase. If for any reason you are not satisfied, you can return your order under the conditions below.
100-Day Return Period
You have 100 days from the day you receive your order to request a return. This also covers your statutory right of withdrawal under EU law, which allows you to cancel your purchase within 14 days without giving any reason.
How to Request a Return
- Send an email to ismailkarabulutzakelijk@gmail.com stating that you would like to return your order. Please include your order number and the product(s) you wish to return.
- We will reply with the return instructions and the return address.
- Pack the product(s) securely and send the package to the address provided.
Please do not send any returns before you have received our return instructions. Packages sent without prior notice or to an incorrect address cannot be processed.
Return Costs
The costs of returning your product(s) are at the customer's expense. We recommend using a trackable shipping method, as we cannot be held responsible for returns that are lost in transit.
Conditions for Returns
- The product must be returned in its original condition and, where possible, in its original packaging.
- For hygiene reasons, products that come into direct contact with the body (such as nasal strips, mouth tape and earplugs) can only be returned if the packaging is unopened and sealed.
- You may handle the product the way you would in a store to determine its nature and functioning. If a product has been used beyond that, we may deduct an amount for the decrease in value.
Refunds
Once we have received and inspected your return, we will notify you by email. If your return is approved, we will refund the full purchase price, including the original standard shipping costs (if any), within 14 days of receiving your return. The refund will be made using the same payment method you used for your original purchase.
We may withhold the refund until we have received the returned product(s) or until you have provided proof that you have sent them back, whichever comes first.
Damaged or Incorrect Items
Did you receive a damaged, defective or incorrect product? Please contact us within 14 days of delivery at ismailkarabulutzakelijk@gmail.com with your order number and a photo of the product. In this case, we will cover the costs and send you a replacement or a full refund, whichever you prefer.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item following the steps above and place a new order.
Contact
For any questions about returns or refunds, please email us at ismailkarabulutzakelijk@gmail.com or write to us at Moerbei 28, 4623 AZ Bergen op Zoom, the Netherlands.